December 24, 2000

Unbelievable...I knew that our cable company has one of the worst service records, so WHY did I think their Road Runner service was going to be any better? I've had the service for 8 days so far, and I am more than just displeased. It's starting to border on disgust. I've had problems with speed fluctuating (from 1k-1Mbit over a period of 10 minutes - up and down, up and down) and now a 6 hour (ongoing) outage. Right now, I am dialed into the Net through a modem connection because my network connection is down.
But THAT'S NOT THE WORST OF IT. The worst of it is that I was given an estimated up-time of 5pm, then 5:30. Then, at 5pm, their customer service went home for the holidays, without telling the national Road Runner service desk what the problem was, or when it is expected to be fixed. For all I know, we may be out until Tuesday because everyone left for Christmas.
It's all about maturity. The Internet just isn't mature enough, folks. Until the ISP's deliver the type of service we expect from the phone company (not that they're perfect...), the Internet will be a toy.

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