July 15, 2002

Well, it's started up again. North American Telephone Network has once again started calling us on a regular schedule to attempt to get us to sign up with our service. We have told them numerous times to not call us, yet they persist. I could sue them for this hassling. I've spoken with them last Thursday two times, last Friday 3 times (my wife four times [I just asked her]), and now again today (6:55PM 15July for the record.) Now each call will be logged and recorded, perhaps in preparation for a lawsuit. I tried looking up their CEO and contacting him at his home. However, either I have the wrong number, or someone at his home (a woman) screens his calls for him. She told me that I need to 'find the right number' and call it. However, she didn't say he wasn't there. I don't want to bother her again (that's why I'm better than NATN is.) I'm now on 'permanent' hold with their customer service department. I've been on the phone with their automated attendant now for about 20 minutes. I wonder how they can afford to pay for this considering their low low rates and their free offers. The best part of this recording is the "Please continue to hold" that it requests every few minutes. Their dedication to customer service is wonderful.

In (past) thinking about this entry - I see what led me to being such a pain in the butt. You see, it was Friday night when I looked up Jack's telephone number at home. This was after bounced email to him at the web address [failed mail delivery for you non-geeks in the audience], and failure to be able to contact their company by any after-hour telephone number. It had me incensed because they had called me around 9:45 or so (PM) after 6 or 7(?) daytime calls. I just 'knew' they were going to call me at 10:45 (they never did...guess they went home early). When they didn't call, I figured that my last request to be removed from their call list was being honored. When they just called us again tonight, all I saw was red. And I still don't know that we won't get called tonight. They've promised, but until the night is out, I just don't know.

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