May 04, 2001

Well, it isn't here yet, but that may not matter at all. Internet connectivity at my home PC (Road Runner on Cox Communications of Fairfax) has been on a very bad streak lately, with 5 outages this month at the Springfield/Burke routers. I've called and complained and I get NO satisfaction. If anyone has any idea where I could turn to make sure that these people get on the ball, please, let me know. Does the FCC monitor cable companies and their compliance? Would this be an FTC issue? How would you go about resolving it?

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