January 04, 2006

Robot Customer Service for McDonalds? Hallelujah!

Fast food restaurants in the near future may be seeing an upgrade in customer service! As pointed out to me by The Raw Feed (the blog formerly known as Mike's List), [thanks Mike], new stand-alone, self-serve, automated cashiers are coming to the fast food market that will let you skip the line at Wendy's, McDonalds, Burger King, etc...provided the franchisers buy them.

I, for one, say it's high time that we got the cashiers at these places to understand English again (damn it, I said 6 piece nugget meal with a DIET COKE, you MORON!!!). I am so sick of walking into McDonalds, waiting in line (#1) and getting up to the cashier who just got off the boat [or whose parents didn't realize they'd need the English language to get through life]. I'm not knocking immigrants (well, not legal ones) at all. But if you're taking my food order, you should at least be able to pronounce the farking menu items, don't you think?!?!?

If you're a franchiser, I can just imagine the drool coming off your lips right now. Buy these! Buy them NOW and install them in your lobby. Do away with half your cashier staff during rush hours!! Do away with countless wasted training dollars!! Do away with the added liability of barely trained minimum wage, non-English speaking workers in an area where burns, slips, trips and other hazards are waiting to drain your worker's compensation coffers. Minimize your staff to one or two trained counter personnel to handle problems and the drive-through window. Save a ton of dough, and make ME, the customer happy on top of it.

Just so you know, yes, I DID buy stock in the company. I think it's a fantastic idea, and think that if you don't pick up a piece of this action, you're going to soon wish you had a nickle for every ATM installed in America's 7-11s.....think about it, investors...[RBSY] on the pink sheets.

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